What Information Do We Collect?
Information You Provide to Us
We collect personal information that you voluntarily provide, including:
- Contact Information: Your name, email address, phone number, and delivery or billing addresses.
- Account Information: Usernames, passwords, and other details necessary to create and access your account.
- Order and Payment Information: Information related to the orders you place, including payment methods (e.g., credit card numbers).
- Feedback and Messages: Any feedback, reviews, or questions submitted to us via our websites, apps, or customer service.
Profile Information: Preferences and favorites for a more personalized experience.
Automatically Collected Information
We also collect data automatically when you interact with our platforms:
- Device and Usage Data: Information such as your IP address, device type, browser, and operating system.
- Website Interaction Data: Pages you visit, features you use, and actions taken on our websites or apps.
Cookies and Tracking Technologies: We use cookies to enhance your experience and personalize content.
How We Use Your Information
We use the personal data we collect to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Personalize your experience and improve our services.
- Send promotional offers and updates, with your consent.
- Analyze how our platforms are used to improve functionality.
- Ensure the security of our services and prevent fraud.
Sharing of Information
We may share your personal information with:
- Service Providers: Third-party companies that assist with our operations, such as payment processing, delivery, and IT services. These providers are bound by confidentiality agreements.
- Legal Requirements: When required by law or to protect the rights and safety of Smiley’s Pizzeria and others.
We do not sell your personal data to third parties.
Technology Provider
The online ordering and mobile applications for Smiley’s Pizzeria are powered by Fusion FoodTech, our trusted technology provider. Fusion FoodTech is responsible for ensuring the smooth and secure operation of these services. For any questions related to the technology behind our systems, please contact:
- Fusion FoodTech
- 201 King St, London, ON N6A 1C9
- Phone: 1-833-FFT-0123
- Fax: 1855-FAX-2FFT
- Email: [email protected]
Data Security
We take reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and you share your information with us at your own risk.
Your Rights and Choices
You have the right to:
- Access or Update Information: Manage your contact details and preferences by logging into your account.
- Opt-Out of Marketing: Unsubscribe from promotional emails by following the link provided in the communication.
- Request Deletion: Ask for your personal data to be deleted, subject to legal obligations.
Cookies and Tracking Technologies
Cookies are used to personalize your experience on our platforms. You can control or disable cookies through your browser settings, but this may limit certain functionalities.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. In some cases, we may anonymize your data, making it no longer personally identifiable.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to the Privacy Policy
This Privacy Policy may be updated periodically. We will notify you of any significant changes via our website or app. Please review the policy regularly to stay informed about how we manage your personal data.
Contact Us
We collect personal information that you voluntarily provide, including:
- Smiley’s Pizzeria
- 1464 Adelaide St N
- London, ON N5X 1K4
- Phone: (519) 439-5050
- Email: [email protected]